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BUSINESS REFERENCE : GP108 / RightBiz CAR RENTAL AND VAN HIRE | | | | | | Car Rental and Van Hire Cost effective and convenient rental from many airports throughout the UK Ref no: GP108 Confidentially offered for sale Location: London Leasehold Asking Price £130,000 | | | BUSINESS LOCATION: | Undisclosed London UNITED KINGDOM | | BUSINESS SECTOR: | Motor & Transport | | TRADE TYPE: | Car & Van Hire | | SALE: | Agent Sale | LEASEHOLD: | £130000 | | | | | | | | | | | BUSINESS DETAILS: | Business Profile:
This independent, successful car and van rental business was established in 2004 and provides a popular range of vehicle alternatives to a mix of resident and visiting tourist visitors at sensible prices from its many locations at airports, throughout the UK.
This business has dedicated and professional staff able to respond speedily, supplying the vehicle of choice from its comprehensive list. The key elements to this quality of service are, flexibility, speed, efficiency, convenience and value for money, plus the business takes great pride in its professionalism and attention to details – often overlooked by the larger competitors.
Whether a customer is a long term multiple business user, or is one that requires a vehicle for pleasure, there is an extensive selection readily available to meet every need. The business goes the extra mile and will even meet a customer as they come through a customs hall and then be taken directly to their car.
Customers appreciate the levels of service provided by this exemplary business, particularly the absence of bus Journeys and long queues, just great value for money.
The main achievement of this business for customers is to get it right first time.
Customers can hire a wide range of vehicles from any of the business’s UK airport locations, these include:
· HEATHROW
· GATWICK
· LUTON
· STANSTEAD
· LONDON CITY
· MANCHESTER
· SOUTHAMPTON
· BIRMINGHAM CITY
· GLASGOW
· EDINBURGH
This company is well recognized and highly respected in the industry having developed a significant reputation through its combination of value for money, breadth of car availability and customer service.
The business operates from a prime location in West London close to Heathrow and has established itself as one of the UK’s leading independent car and van rental businesses. Many current customers have been loyal to the business since the very beginning and this has been due in no small part to the business’s competitive prices, quality cars, first class service and attention to detail.
The business has always believed in the pursuit of excellence, constantly reviewing and updating its service commitment and its methods of business, for example its inventory management system and stock holding, ensuring that valued customers consistently receive the very best service and quality of car.
The business has shown itself to be resilient in the face of competitive and economic forces and has maintained strong and incremental growth over its recent 3 years of trading. The business is further supported by exemplary relations with key suppliers who have helped to ensure that product, service and availability is never compromised and that customers are as a result never let down. This commitment to supply relationships has underpinned this business’s abilities in quality and sustained business growth.
A key component has been customer service which is focused to a great extent on availability, value for money and the quality and timeliness of delivery, the place where the reputation of the business can be made or lost. Understanding this has meant that the business has prioritised this area such that it represents as much a high quality promise for its products as it does being point of collection and delivery.
The Website
The excellent website has an identity that is easy to recall and has been designed to offer choice in a relevant and attractive context and make renting these high value products as easy and enjoyable as possible, the website is fully secure and fulfilment is guaranteed giving customers total peace of mind.
The website is divided into separate categories, the selection of products is updated regularly with special offers to customers communicated regularly.
Customer Service:
The business manages a great many customers in any normal week and has the systems, processes and people to ensure that both productivity and customers’ orders are satisfied. The most important aspect of customer management and satisfaction considered by the business is honesty and is responsible for the business retaining many customers and the reputation for which has led to the acquisition of many new customers.
High quality service, with flexibility, honesty, reliability and good value, every customer request is important and they always come first. The result is self evident in the business’s sustained level of repeat business.
Technology
Specialised and administrative systems including easy website maintenance and a proprietary software management system, have been implemented to provide the required technology for a modern and efficient car and van rental business.
Key Strengths:
This business has carved out a significant market share within its sector and is considered to be one of the best known in that sector and manages a significant and qualified database of customers.
The business is an autonomous organisation where the business owner has, over time developed and nurtured a management team and reputation capable of overseeing business operations effectively, reducing the need for constant daily input from the vendor. This has resulted in customer relations founded on a history of trading satisfaction and not contingent upon the presence of the vendor.
The business is well established and profitable with a loyal and growing customer base, retaining a high level of repeat business, particularly among a number of customers returning on a regular basis and having done so for many years.
The company has earned an outstanding reputation for its professionalism, service, reliability, flexibility, efficient rental fulfilment and a willingness to help.
Growth and Expansion
The current market for this business’s services is stable and is forecast in the near and longer term for further growth. The business is well positioned to take maximum advantage of this growth as it occurs.
Key Opportunities
This is an outstanding opportunity to build on the existing business and customer base of this company. With a strong demand for its services combined with a capacity to increase turnover, a new owner contributing fresh ideas and further investment in sales and marketing resources will have every advantage of building on an excellent platform.
This firm maintains an extensive base of satisfied customers, who appreciate the company’s superior services. There are many excellent avenues for growth, especially with marketing investment and forecasts which are showing early trends for growth and development.
Advertising and Marketing
The business has used limited advertising in the past and there are excellent opportunities to increase this and market the business more aggressively to significantly increase turnover.
The business continues to invest in the most successful marketing activities of exhibitions and trade shows and combined with an attractive and comprehensive website and regular bi-annual mailings to existing and prospect customers.
A high proportion of the business's revenue has been due to its excellent reputation for quality and service and strong word of mouth recommendation.
Employees
The business currently employs 1x office manager and 1x administrative manager and the vendor, who are responsible for all day to day operations.
Premises
The business is located in an easily accessible area in West London; close to Heathrow airport and the M4 and M25 Motorways trunk roads and urban centres and operates from a circa 1,000 square feet, including, facilities, kitchen and administrative offices.
Rent and rates are paid annually at circa £13,000 inclusive and there remains 17 years on a renewable lease.
Financial Information
The business is being offered for sale on a going concern basis, all financial discussions will take place directly between the vendor and all interested parties under the auspices of Turner Butler.
The business is financially stable with no borrowings, low overheads, positive cash flow, high gross and net profit and has shown consistent high growth over 3 years trading.
Sales revenue is circa £164,000 per annum with Gross Profit circa 50%. Net Profits are currently circa £65,000 and the vendor feels that with investment in sales and marketing combined with the expected increase in market demand the business could dramatically increase its revenues.
Reason for Sale
After many happy and successful years of trading the business is for sale as a result of the vendors’ wish to take retirement.
Support and Training
The current owner will provide all necessary training and all relevant contacts to allow continuity of trading | | | | | BUSINESS STATUS: | FOR SALE | | | | | SELLER: | TURNER BUTLER | | CONTACT: | 01895 25 6000 | | REFERENCE: | GP108 / RightBiz | | ENQUIRIES: | | | | | | | | | | | | | | | | | | | | |
