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BUSINESS REFERENCE : AP08 / RightBiz SUEDE & LEATHER SPECIALIST DRY CLEANERS | | | | | | Suede & Leather Specialist Dry Cleaners Also Imports and Distributs of washable rubber backed 100% pure cotton high absorbency dirt trap floor mats with latex backing. Ref: AP08 Location: Hertfordshire Asking Price £545,000 | | | BUSINESS LOCATION: | Undisclosed Hertfordshire UNITED KINGDOM | | BUSINESS SECTOR: | Services | | TRADE TYPE: | Dry Cleaners | | SALE: | Agent Sale | LEASEHOLD: | £545000 | | | | | | | | | | | BUSINESS DETAILS: | Business profile
This high profile and well respected, successful specialist dry cleaning business was founded in 2000 by the Vendor with a combination of innovative insight and entrepreneurial spirit and has grown since to become a significant enterprise with the benefit of a countrywide reputation among its industry peers and customers for the quality of its valuable service, honesty, sensitivity and reliability.
Through a combination of investment in the latest technology, using the best available solvents and chemicals and by employing skilled employees, the business provides an unrivalled level of performance and service with over 50 years of combined dry cleaning experience and believes this provides every customer with access to a true value added service.
The business was established as specialist dry cleaners to the independent dry cleaning trade, providing otherwise expensive and time consuming specialist services upon which an ongoing customer relationship is built. This experience differentiates them from most dry cleaners as it means that attention to detail is at the heart of what they do. It is also, why leading industry dry cleaners choose them for all their specialist dry cleaning.
Specialist service areas offered to the trade include:
• Occasion wear
• Leather & suede
• Waxing
• Motorcycle leather refurbishment
• Re-colouring
• Wedding dresses
• Curtains
• Furs
• Rugs
• Repairs
• Pillows
• Duvets
The business uses it considerable and practically unique experience in dealing with rare and sensitive fabrics and materials to provide a superlative service to the independent trade in many parts of the United Kingdom. The core values of service and integrity remain unchanged after 6 years and underpin all customer service at the company.
As well as providing a total service package for all specialist dry cleaning and laundry needs, the business also provides a collection and delivery service nationwide for convenience.
The business is the natural choice for all independent trade dry cleaners requirements. The specialist services include wedding dress cleaning, curtain cleaning and a hand finished laundry service. The business is also able to provide on-site repairs and alterations.
The business operates from a prime location in Hertfordshire close to all main road arteries and has established itself as one of the country’s leading specialist dry cleaning service providers to the independent trade. Many current customers have been loyal to the business since the very beginning of trading and this has been due in no small part to the business’s competitive pricing, quality offering, first class service and attention to detail.
The business has always believed in the pursuit of excellence, installing new technology, constantly reviewing and updating its service commitment and its methods of business, for example its job order process management system, ensuring that their valued customers receive the very best service and quality.
The business has shown itself to be resilient in the face of competitive and economic forces and has maintained strong and incremental growth over its 6 years of trading. The business is further supported by exemplary relations with key suppliers who have helped to ensure that whatever the need, service and availability is never compromised and that customers are, as a result never let down. This commitment to supply relationships has underpinned this business’s abilities in service quality and sustained business growth.
No small part in the ability of this business to grow and sustain its profitability is due to the quality of its people. The business has a strong commitment to the development and welfare of its staff who are predominantly local, which has contributed, alongside investment in technology, to the excellent profitability of the business and its current position as it is poised to exploit expected and significant new growth in turnover.
The business understands that a critical component has been customer service which is focused to a great extent on the ability of this business to respond in a timely fashion, the place where the reputation of the business can be made or lost and is often more of a consideration for busy customers than cost.
The company also imports and distributs of washable rubber backed 100% pure cotton high absorbency dirt trap floor mats with latex backing to major stores.
Customer Service
The business manages many well known nationally recognised independent customers and has the systems, processes and people to ensure that both productivity and customers’ orders are satisfied. The most important aspect of customer management and satisfaction considered by the business is honesty and is responsible for the business retaining many customers and the reputation for which has led to the acquisition of many new customers.
High quality service, with flexibility, honesty, reliability and good value, every order request is important and customers always come first. The result is self evident in the business’s sustained level of repeat business.
Key strengths
The business is an autonomous organisation where the business owner has, over time developed and nurtured a management team capable of overseeing business operations effectively, reducing the need for constant or daily input from the vendor. This has resulted in customer relations founded on a history of trading satisfaction and not contingent upon the continuing presence of the vendor.
The business is well established and very profitable, with a loyal and growing customer base, retaining a high level of repeat business, particularly among a number of customers returning on a regular basis and having done so for many years.
The company has earned an outstanding reputation for its professionalism, service, reliability, flexibility, efficient order fulfilment and a willingness to help.
Growth and Expansion
The current market for this business’s services is growing and is forecast in the near and longer term for significant growth. The business is well positioned to take maximum advantage of this growth as it occurs.
Key opportunities
This is an outstanding opportunity to build on the existing services and customer base of this company. With a strong demand for services combined with a capacity to increase turnover, a new owner contributing fresh ideas and investment in resources will have every advantage of building on an excellent platform.
This firm maintains an extensive base of satisfied customers, who appreciate the company’s superior services. There are many excellent avenues for growth, especially with marketing investment and forecasts which are showing early trends for growth and development.
Technology
Specialised and administrative systems have been implemented to provide the required technology for a modern and efficient business.
Specific state of the art equipment includes:
• Spin Washing Machines
• Dry Cleaning Machines
• etc
Advertising and marketing
The business has used little or no advertising in the past but has used trade magazines and there are excellent opportunities to re-introduce this and market the business more aggressively to significantly increase turnover.
A high proportion of the business's revenue has been due to its excellent reputation for quality and service and strong word of mouth recommendation.
Employees
The business currently employs 2x full time drivers, 1x p/t accounts, 1x finisher 1x packer and 1x p/t repairer, who along with the vendor are responsible for day to day operations.
Reason for sale
The business is for sale as a result of the vendors’ wish to follow other areas of interest.
Premises
The business is located in a busy industrial park, in an easily accessible area in Hertfordshire and operates from a purpose built industrial unit on two floors circa 4,000 square foot area including storage capacity, cleaning, pressing and packing, staff facilities and administrative offices.
The premises are well appointed and represent the professional qualities and service the company has built its reputation upon.
Financial Information
The business is being offered for sale on a going concern basis, all financial discussions will take place directly between the vendor and all interested parties under the auspices of Turner Butler.
The business is financially stable with no borrowings, low overheads, positive cash flow, high gross and high net profit and has shown consistent high growth over 6 years trading.
Sales revenue is circa £550,000 with gross profit circa 60% and circa £100,000 net profit per annum with assets of circa £200,000 in value and the vendor feels that with investment in sales and marketing combined with the expected increase in market demand the business could dramatically increase its revenues.
Support and training
The current owner will provide all necessary training and all relevant contacts to allow continuity of trading. | | | | | BUSINESS STATUS: | FOR SALE | | | | | SELLER: | TURNER BUTLER | | CONTACT: | 01895 25 6000 | | REFERENCE: | AP08 / RightBiz | | ENQUIRIES: | | | | | | | | | | | | | | | | | | | | |
